Queuing is basically a process of moving the customers from central location to a specific place or service.Queue management system is a modern technique mainly used to control queues. This system will not onlyhelp the bank manager to increase the customer service but also to meliorate the staff efficiency and toreduce additional costs that might appear due to staff mistakes.Waiting in lines is something that everyone does but it also irritates if it takes long hours. Lines are meteverywhere, whether it's a bank, ATMs etc. The customers might get confused as to where to stand and what counter to go when called. Here the Queue Management system helps the customers in every way and easilysatisfies their needs. Queue management system is an effective & systematic queue management system designed to ensuredisciplined & guided customer experience. It provides options to the organization for promoting informationamong the waiting client/customers. Customers are selecting the predefined services from a touc h screenkiosk, taking a token and waiting in a reserved space for required services. The system is announcing thetokens with displaying the counter number. Moreover A/c holder can check their balance as well as take outlast five statements using the KIOSK.